• How can I get more information about the room or property's facility?

  You can find details about the property in your confirmation email or on the property detail page. For anything else, you can also contact property directly.

• Contact Muinebooking.com customer service

  No need to queue for our customer service agents! You can manage, change, or cancel your booking online. Visit the Manage My Booking page, chat with our agents online, or directly message the property for any property-related questions!

• When do I get a confirmation email?

  In most cases, you will receive this email along with the booking voucher (PDF file) within 30 minutes of booking. If you still haven't received it after that time, please check your junk mail and/or spam filters. You can also download or resend your booking voucher online.

• Where can I check my booking details and status?

  You can always view your booking details and status online by signing in and selecting "My bookings" from the account menu. If you don't know your sign in details, you can follow the "My bookings" link in your confirmation email.

• Can you resend the booking voucher to me?

  Muinebooking.com now provides you with a self-service option. Just by clicking on the self-service link provided in your confirmation email, you will be able to resend your booking voucher.

• Can I add extra bed/baby cot in my room?

  The availability of extra bed/baby cot depends on the property. Additional cost for children, including extra beds, are not included in the reservation price unless stated. Please contact the property directly for this information.

• Does the hotel provide airport transfer?

  When making a search you can choose 'Hotel/Airport transfer' in the facilities section to help you with your search. Hotels will also provide this information in the "Useful Information" section on the hotel page displayed on the website. Some rooms come with complimentary airport transfer. If this is the case it will be specified in the room type or will be noted in the grand total on the booking form. Airport transfers are usually subject to a charge. If you would like to arrange airport transfer, please contact the hotel directly.

• Is breakfast included in the room rate?

  If breakfast is included, it will display "Breakfast Included" below the room type. If it is not mentioned, the hotel is not including breakfast with this room deal.

• Can I choose what type of bed I want?

  You can send your special request for a bed type to the property using the self-service option. Please note that all special requests are subject to availability and cannot be guaranteed by Muinebooking.com

• I have not received my booking confirmation and cannot locate my booking online.

  In most cases, you will receive your booking confirmation (PDF file) by email within 30 minutes of booking completion. If you still haven't received it after that time, please check your junk mail and/or spam folders. You can also view your booking details and status online by signing in and selecting "My bookings" from the account menu. If you still cannot locate your booking and have not received your booking confirmation after 24 hours, please feel free to contact us.

• I would like to submit a "Best Price Guarantee" claim.

  Muinebooking.com offers the following “Best Price Guarantee”. If you have reserved a hotel room through Muinebooking.com and then show us that you can book the same room for the same dates and conditions at a lower rate that is viewable and bookable on another website, we will, at our sole discretion, either match that rate or credit the difference in Muinebooking.comCash to your Muinebooking.com account.
  Submitting a Claim
  Please collect the following information before completing the Best Price Guarantee Claim Form
  • Your Muinebooking.com Booking ID. • The address of the website where you found the better rate. • The name of the hotel • Up to three screenshots of the competitor site in which the room availability, room type, promotion type, and room rate for the required dates of your stay are clearly indicated.
  • PLEASE NOTE: You don’t need to make an actual booking on the competitor website. For a booking with guest’s residence as mainland China, a valid Best Price Guarantee Claim Form must be submitted before the earliest check-in time (as shown on the hotel page) of the check-in day to claim the Best Price Guarantee. For a booking with guest’s residence as anywhere outside mainland China, a valid Best Price Guarantee Claim Form must be submitted before 11:59 PM of the day before the check-in day to claim the Best Price Guarantee.

Cancellation

• How can I cancel my booking?

  You can cancel your booking online on the Agoda website or app. Any cancellation fees are determined by the property and listed in your cancellation policy.

• Will I be charged if I cancel my booking?

  If you have a free cancellation booking, you won't pay a cancellation fee. If your booking is no longer free to cancel or is non-refundable, you may incur a cancellation fee. Any cancellation fees for a booking is determined by the property.

• How do I know if my booking was cancelled?

  After you cancel a booking with us, you should receive an email confirming the cancellation. Check your inbox and spam/junk mail folders.

• Where can I find the cancellation policy?

  When searching for the room, you should be able to find the booking conditions and the cancellation policy along with other room information. You can also find this information on your booking voucher.

• When will I get my refund?

  Refunds, if applicable, will immediately be submitted to our bank. From the submission/refund date, banks may take up to 30 days to refund this amount, or until your next billing cycle. The refund should be converted to your local currency by your credit card company.

Change a booking

• I want to change my booking dates. How can I do this?

  Muinebooking.com now provides you with a self-service option. Select your booking and choose your new dates.

• I want to change the name of the lead guest. How can I do this?

  Muinebooking.com now provides you with a self-service option. Select your booking and update the guest name

• How do I extend my stay?

  Muinebooking.com now provides you with a self-service option. Select your booking and choose your new dates. Please note that not all bookings will allow changes to booking dates.

• How do I shorten my stay?

  Muinebooking.com now provides you with a self-service option. Select your booking and choose your new dates. Please note that not all bookings will allow changes to booking dates.

Change a booking

• How can I make a special request?

  You can send your special requests to the property using the self-service option. Please note that all special requests are subject to availability and cannot be guaranteed by Muinebooking.com

• How will I know if a special request is confirmed?

  All special requests are subject to availability and cannot be guaranteed by Agoda.
  Muinebooking.com will forward your request to your preferred property upon receipt, and you can follow up with the property before or upon arrival.

• Can I request early check-in/late check-out?

  You can send your special request for an early check-in/late check-out using the self-service option. Please note that all special requests are subject to availability and cannot be guaranteed byMuinebooking.com.

• Can I choose the type of bed I want, request a smoking or non-smoking room, or request an interconnecting room?

  All special requests are subject to availability and cannot be guaranteed by Agoda. Agoda will forward your request to your preferred property upon receipt, and you can follow up with the property before or upon arrival.