Term of use

Welcome to our website. By accessing and using this website, you agree to abide by the terms and conditions set forth below.

Business information

Business name: SAIGON ADVENTURE

Address: 86/8A Mac Dinh Chi Street, Ho Chi Minh City, Vietnam

Hotline: +84975642264

Email: ota.saigonadventure@gmail.com

Website: www.muinebooking.com

Scope of services

This website provides information and services related to:

• Tour

• Jeep rental service

• Book your tour online

• Deposit and pay for services.

• Other tourism services

Information regarding schedules, prices, and services may change depending on actual conditions without prior notice.

Service booking process

Customers can book services by following these steps:

1. Choose a suitable tour or service.

2. Fill in your contact information.

3. Confirm service booking

4. Payment or deposit

5. Get confirmation from the system or support staff.

Service requests are only confirmed once we successfully contact and confirm with the customer.

Pricing and Payment

• Service prices are publicly displayed on the website.

• The price may not include additional charges if noted separately.

We support the following payment methods:

1. Bank transfer

2. Cash payment

3. Online payment (if available)

Customers are responsible for making full payment as per the confirmed information.

Deposit policy

For some services, customers are required to pay a deposit in advance to reserve a spot.

• The deposit amount will be specified at the time of booking.

• The deposit may be non-refundable in some cases of last-minute cancellation or no-show.

Refund details are subject to our Cancellation and Refund Policy.

Cancellation and refund policy

Customers have the right to request cancellation of the service under the following conditions:

• Cancellation before the scheduled time: a refund will be provided according to the specific policy.

• Last-minute cancellations or no-shows: may not be eligible for a refund.

In the event of bad weather, natural disasters, or other force majeure events, we reserve the right to change the schedule or cancel the service as appropriate.

Customer rights and responsibilities

Customer commitment:

• Provide accurate information when booking services.

• Follow safety instructions.

• Do not engage in any actions that negatively impact others or the service's operation.

We reserve the right to refuse service if a customer engages in unsafe behavior, violates the law, or negatively impacts the overall experience.

Our rights and responsibilities

We are committed to:

• Provide transparent information.

• Providing customer support during the service usage process.

• Protecting customer information in accordance with regulations.

However, we are not responsible for damages arising from:

• Force majeure

• Natural disasters

• Accident

• Customer error

Information security

Customers' personal information will be kept confidential and used only for the following purposes:

• Confirm service

• Customer support

• Improve service quality

We do not share customer information with third parties without the customer's consent, except when required by law enforcement agencies.

Content ownership

The entire content on the website includes:

• image

• video

• logo

• article

• design

This is our property and may not be reproduced in any form without our written permission.

General Terms and Conditions

These terms are governed by Vietnamese law.

In the event of a dispute, both parties will prioritize resolution through negotiation. If a resolution cannot be reached, the matter will be handled according to applicable laws.

Contact information

If you have any questions regarding the terms of use, please contact us:

SAIGON ADVENTURE CO., LTD.